CBA vs Bankwest

the decision will come down to this two banks on my home loan.

CBA - professional, good communication, feels the stability, quick response, up to date with clients' status, better people skills, higher rates for the two. Ideally for a long term loan.

Bankwest - casual, communication is fair compared to CBA, response not as quick, gets the feel that their operation is in between brokers and banks. competitive rates compared with CBA. Don't really rate their people skills and professional image. Ideal for a short term loan.

Bankwest has better packages. CBA has better services but slightly higher rates.

Btw, Bankwest is part of CBA.

who should we go for?